Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tobias Arthur

Tobias Arthur

July 31, 2025

5  out of  5
rating by Tobias Arthur
"Amazing office! The girls at the Tonawanda office are so pleasant to work with and Torin is great at making sure me and my family are well taken care of! Thank you State Farm!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Malisah Amoako

Malisah Amoako

July 29, 2025

5  out of  5
rating by Malisah Amoako
"Emily was a very knowledgeable and helpful agent. She explained my policy clearly and throughly. I would definitely recommend this company to anyone seeking renters insurance."
Profile photo of Stanley Zhu

Stanley Zhu

July 28, 2025

5  out of  5
rating by Stanley Zhu
"Torin was so patient in helping me get the specific coverages I needed for my situation. Would recommend for any future policies in NY or PA"
Profile photo of Jamie Baglio

Jamie Baglio

July 28, 2025

5  out of  5
rating by Jamie Baglio
"Shelby is a fantastic agent! She knows her stuff!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Drew Lambert

Drew Lambert

July 23, 2025

5  out of  5
rating by Drew Lambert
"I'm always able to get through and talk to a person in the office and take care of what I need quickly. I was at the DMV and they emailed new insurance cards within minutes so I avoided making an extra trip."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Heather Courtney

Heather Courtney

July 16, 2025

5  out of  5
rating by Heather Courtney
"Emily was fantastic and very helpful! Thank you Emily!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Michael Pope

Michael Pope

July 8, 2025

5  out of  5
rating by Michael Pope
"Everything was explained to me about my policy very thorough and accurately"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of dominique suggs

dominique suggs

July 1, 2025

5  out of  5
rating by dominique suggs
"Emily the insurance agent I talked to was so helpful, kind and very detailed oriented. She explained out my insurance policy worked and broke everything down for me to understand better. She is one of the best Agents I have ever talked to in my life."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Matthew Piotrowski

Matthew Piotrowski

June 30, 2025

5  out of  5
rating by Matthew Piotrowski
"Emily was SUPER helpful getting my policy started, it took just a couple minutes over the phone and I ended up getting 3 times the coverage my previous policy was giving me, while somehow paying about $50 less. You truly can’t beat that kind of service, I highly recommend Torin and the rest of his agents for ANY your insurance needs, they also set me up with renters insurance at a fantastic rate and it was just as quick and easy as my auto. Thanks again guys!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Tamera Murray

Tamera Murray

June 27, 2025

5  out of  5
rating by Tamera Murray
"Emily is an angel on earth! My husband and I were able to reduce our payments for our vehicles and we couldn’t be happier. Emily provided excellent service and walked us through the process with ease!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Michael

Michael

June 26, 2025

5  out of  5
rating by Michael
"Emily from state farm helped me save a bunch of money. I was very confused when I started out trying to buy a house. I had a bunch of insurance people calling and emailing me daily. For some reason they were all trying to get me to pay about twice as much as I got quoted from Emily. She took her time and we went line by line on how to save me the most money. In the end I even saved more on my auto insurance too. Thank you from the bottom of my heart <3"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Gayle Evans

Gayle Evans

June 18, 2025

5  out of  5
rating by Gayle Evans
"Shelby does an excellent job taking care of car & homeowners insurance. Returns calls & emails quickly!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Lisa Schmidt

Lisa Schmidt

June 16, 2025

5  out of  5
rating by Lisa Schmidt
"Very pleasant, efficient and extremely helpful."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Andrell Leeper

Andrell Leeper

May 28, 2025

5  out of  5
rating by Andrell Leeper
"I recently got renter's insurance through State Farm, and I couldn't be happier with the service! Emily was incredibly helpful, friendly, knowledgeable and explained everything clearly and found me a great policy that fits my needs perfectly. Highly recommend State Farm for anyone looking for reliable and affordable insurance!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Linda Hensel

Linda Hensel

May 23, 2025

5  out of  5
rating by Linda Hensel
"I’ve just secured bundle car & rental State Farm insurance with Emily at Torin Lucas State Farm agency. I can’t overstate how helpful & transparent Emily is. She took a generous amount to time to make sure I totally understood policies before I departed. My experience with her was very satisfying and I would strongly recommend to anyone in need of these services."
We responded:
"We appreciate your review! We are glad to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of ashms20092

ashms20092

May 23, 2025

5  out of  5
rating by ashms20092
"I’ve been with this particular office for years, and every single agent in this office holds up to the “good neighbor” motto. They don’t miss a thing when it comes to taking care of customers, and many times have brought to my attention things I missed. Emily, Karla, & Torin have all worked with me through the years. Amazing team!! Customer service like this with actual humans is nearly impossible to find. Highly, highly recommend!! -Ashley"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Betsy C

Betsy C

May 23, 2025

5  out of  5
rating by Betsy C
"I recently switched to State Farm from another car insurance provider, and I’ve been genuinely impressed with how welcoming the environment is. Everyone I interacted with was incredibly helpful, especially Emily. She made the transition smooth by walking me through the entire process and clearly explaining all the details of my new policy. It’s rare to find such attentive and knowledgeable service—I’m really glad I made the switch!! I highly recommend this State Farm office to anyone looking for a supportive and professional insurance experience."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Paula Martins

Paula Martins

May 22, 2025

5  out of  5
rating by Paula Martins
"Working with Emily from State Farm was truly amazing We had insurance that didn't suit our needs and with Emily's advice we can finally rest easy knowing we are truly protected. We recommend her to everyone, very professional and attentive and at prices below market!!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Patty Daniels

Patty Daniels

May 19, 2025

5  out of  5
rating by Patty Daniels
"Shelby is always so pleasant and helpful"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Bonita Lab

Bonita Lab

May 8, 2025

5  out of  5
rating by Bonita Lab
"Hello Ii can honestly say these days dealing with Shelby is always a wonderful experience. She is always willing to make your customer experience the best that she can. She deserves to be well compensated for her knowledge and friendliness towards customers. These days customer service is hard to find"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Carol Fritsch

Carol Fritsch

May 2, 2025

5  out of  5
rating by Carol Fritsch
"Extremely helpful and knowledgeable!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Jessica Maleski

Jessica Maleski

May 1, 2025

5  out of  5
rating by Jessica Maleski
"Emily has been a phenomenal help. No matter what the problem is she’s able to assist us and provide information. She takes the time to get to know you and fully explain everything as she walks you through your quote and policy. She’s very professional and understanding to what your needs are. I highly recommend speaking with her!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of onehappykat

onehappykat

April 30, 2025

5  out of  5
rating by onehappykat
"Fabulous group of individuals!! Everyone is so accommodating, polite and professional! Especially Emily! She went above and beyond not only for me but also for my family! She treated us like family and in this day and age, that means the world! She worked hard to make it the best experience possible for me. In doing so, made a long lasting friendship! Im definitely appreciative everyone! Highly recommend this wonderful group of individuals!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Joe Ziccardi

Joe Ziccardi

April 30, 2025

5  out of  5
rating by Joe Ziccardi
"Emily is incredible to work with. Not only does she answer all my questions, but she follows up to make sure everything is ok"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Melanie Huey

Melanie Huey

April 29, 2025

5  out of  5
rating by Melanie Huey
"If you’re looking for a smaller, more personable insurance office, this is the place to go! Emily has been nothing but helpful and her welcoming personality makes her extremely easy to talk to. They always make you feel like they truly care and are happy to help. Highly recommend!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"