State Farm® Insurance Agent Torin Lucas
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jon Holland
October 24, 2025
"We had a wonderful experience working with Emily to switch over our insurance policies to State Farm. Not only was everything very easy from a process perspective, but we also simply had a lovely time getting to know Emily, as a person. She really put us at Sade with everything and made the entire experience feel comfortable and supported. Highly recommend!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Paul Tebor
October 23, 2025
"They took time explain all my options, and were very patient."
Yolenny Holguin
October 20, 2025
"Es la primera vez que veo que un agente de seguro tiene empatía y la generosidad de preocuparse por dar un buen servicio. Gracias por tu paciencia Emily"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Dianna
October 20, 2025
"The best customer service I’ve ever experienced! I always reach someone when I call and they always have the answers I need. I also got a great price"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Glenn Aubrey
October 18, 2025
"It was quick and easy to switch to State Farm. I saved a decent amount of money and I got better coverage than my last insurance company."
"Thank you for your review! We appreciate your feedback and are glad to know that you had a positive experience with our State Farm team. We’re here to help!"
junior mcfarlane
September 26, 2025
"Great experience Emily was very professional and very knowledgeable and also punctual. ⁸"
"Thank you for your 5-star review! My State Farm team and I are happy to help! "
Desire' Brown
September 19, 2025
"Worked with Emily. She was great! Helpful highly recommend"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Kimberly Wiggins
September 18, 2025
"Emily was a pleasure to work with. Very informative and was available to assist in any way"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Jingyi Zhang
September 11, 2025
"I recently got my homeowners insurance with the help of Torin and Emily, and I couldn’t be happier! They were both wonderful to work with, super friendly, patient, and took the time to answer all of my questions clearly. I really appreciate how easy they made the whole process. I’ll definitely be coming back to them when it’s time for my car insurance too!"
"Thank you so much for the review! It was a pleasure meeting you in the office! "
Joyce Weatherspoon
September 5, 2025
"Mr. Lucas is very personable,. He explained thoroughly answers to my questions and gave excellent feedback to solve & assist in a solution."
Alisha Singleton
August 21, 2025
"Emily was absolutely amazing! from start to finish she explained everything to me in great detail. She explained to me things that I never understood and that agents from other companies never explained and never cared to share. She also got me a great rate! I would highly recommend!"
Maksim Melnichuk
August 18, 2025
"Excellent, professional, and friendly service."
"Thank you so much for the review! "
The Chase B
August 18, 2025
"Excellent, very attentive, caring and solid communication"
"Thank you for the kind review! "
Suzanne D
August 18, 2025
"Emily was a pleasure to work with! She educated me as well as putting my mind at ease. I’m glad I switched to State Farm and look forward to working with Emily and her team in the future!"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Tobias Arthur
July 31, 2025
"Amazing office! The girls at the Tonawanda office are so pleasant to work with and Torin is great at making sure me and my family are well taken care of! Thank you State Farm!!"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Malisah Amoako
July 29, 2025
"Emily was a very knowledgeable and helpful agent. She explained my policy clearly and throughly. I would definitely recommend this company to anyone seeking renters insurance."
Stanley Zhu
July 28, 2025
"Torin was so patient in helping me get the specific coverages I needed for my situation. Would recommend for any future policies in NY or PA"
Jamie Baglio
July 28, 2025
"Shelby is a fantastic agent! She knows her stuff!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Drew
July 23, 2025
"I'm always able to get through and talk to a person in the office and take care of what I need quickly. I was at the DMV and they emailed new insurance cards within minutes so I avoided making an extra trip."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Heather Courtney
July 16, 2025
"Emily was fantastic and very helpful! Thank you Emily!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Michael Pope
July 8, 2025
"Everything was explained to me about my policy very thorough and accurately"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
dominique suggs
July 1, 2025
"Emily the insurance agent I talked to was so helpful, kind and very detailed oriented. She explained out my insurance policy worked and broke everything down for me to understand better. She is one of the best Agents I have ever talked to in my life."
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Matthew Piotrowski
June 30, 2025
"Emily was SUPER helpful getting my policy started, it took just a couple minutes over the phone and I ended up getting 3 times the coverage my previous policy was giving me, while somehow paying about $50 less. You truly can’t beat that kind of service, I highly recommend Torin and the rest of his agents for ANY your insurance needs, they also set me up with renters insurance at a fantastic rate and it was just as quick and easy as my auto. Thanks again guys!"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Tamera Murray
June 27, 2025
"Emily is an angel on earth! My husband and I were able to reduce our payments for our vehicles and we couldn’t be happier. Emily provided excellent service and walked us through the process with ease!"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Michael
June 26, 2025
"Emily from state farm helped me save a bunch of money. I was very confused when I started out trying to buy a house. I had a bunch of insurance people calling and emailing me daily. For some reason they were all trying to get me to pay about twice as much as I got quoted from Emily. She took her time and we went line by line on how to save me the most money. In the end I even saved more on my auto insurance too. Thank you from the bottom of my heart <3"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."