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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gurjeet Singh

March 5, 2026

5  out of  5
rating by Gurjeet Singh
"It was very good and smooth process while getting quote from Emily. She explained each and every aspect of coverage which helped me to pick right coverage."
We responded:
"Thank you so much for the 5-stars, Gurjeet! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Tanya Buchanan

March 4, 2026

5  out of  5
rating by Tanya Buchanan
"I was shopping for a new car insurance carrier and had the pleasure of working with Emily Troidl. She was truly a breath of fresh air! Emily took the time to thoroughly explain my coverage options and pricing, making sure I felt confident and informed every step of the way. It’s rare these days to have such a genuine and helpful human interaction. Because of the outstanding service she provided, I decided to switch to State Farm — my decision was based entirely on my experience with Emily. Thank you, Emily, for your patience, professionalism, and exceptional customer service!"
We responded:
"Tanya, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Angela Alberalla

February 26, 2026

5  out of  5
rating by Angela Alberalla
"Excellent customer service, always timely, knowledgeable, helpful, professional, and friendly!"
We responded:
"Angela, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Torin Lucas’s Team—we are always here to help!"
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Angela Alberalla

February 26, 2026

5  out of  5
rating by Angela Alberalla
"Excellent customer service, always timely, professional, knowledgeable, helpful & friendly!"
We responded:
"Angela, thank you for your wonderful review of State Farm Agent Torin Lucas’s Team!"
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ron bailey

February 24, 2026

5  out of  5
rating by ron bailey
"Working with Emily has been the best experience we ever had dealing with insurance! Easy"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Tonawanda to know that you had such a wonderful experience with us here on State Farm Agent Torin Lucas’s Team."
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Steve Ambrose

February 18, 2026

5  out of  5
rating by Steve Ambrose
"Emily was persistent Emily was consistent Emily was very very efficient Makin sure my insurance was sufficient Emily was thorough, professional, & kind I didn’t have to worry that my anxiety would unwind Emily gave me some quotes, that made the emu & gekko lose votes. I’m very happy & walked away with coverage for my house & car that were much much better by far. I recommend her for ALL your insurance needs. She won’t leave you in the weeds."
We responded:
"We appreciate your review, Steve. We are so happy that you had such a wonderful experience with State Farm Agent Torin Lucas’s Team here in Tonawanda ! "
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Alicia Rice

February 17, 2026

5  out of  5
rating by Alicia Rice
"They are some amazing people I promise the are so understanding it’s crazy I love them"
We responded:
"Thank you for the 5-star review, Alicia! Here on State Farm Agent Torin Lucas’s Team, we are proud to serve our community and appreciate your recognition. "
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crystal Krassman

February 11, 2026

5  out of  5
rating by crystal Krassman
"Emily from State Farm has been nothing short of AMAZING. She took the time to explain everything to me in detail. She was always available for questions and she was quick to respond. She was never pushy and all options were mine. She gave me peace of mind that i was choosing to do business with the right company. She got a 10 out of 5 stars from me!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Torin Lucas’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Alexander Jiang

February 10, 2026

5  out of  5
rating by Alexander Jiang
"Emily was wonderful, very helpful, amazing to work with!"
We responded:
"Thanks so much for the amazing review, Alexander! We really appreciate your support here in Tonawanda . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Marcia Resetarits

February 10, 2026

5  out of  5
rating by Marcia Resetarits
"Shelby addressed all of my concerns on the first call."
We responded:
"Thank you for the 5-star review, Marcia! Here on State Farm Agent Torin Lucas’s Team, we are proud to serve our community and appreciate your recognition. "
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Anne Rowell

February 10, 2026

5  out of  5
rating by Anne Rowell
"All the agents at state farm are incredibly helpful and happy to assist me with paying my bill and answering all questions and working with me through any issues."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Torin Lucas’s Team! We deeply appreciate your kind words here in Tonawanda . "
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kiran shrestha

February 9, 2026

5  out of  5
rating by kiran shrestha
"Had very good experience"
We responded:
"Thank you so much for the 5-star rating, kiran! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Deanne Hodil

February 6, 2026

5  out of  5
rating by Deanne Hodil
"Very friendly and always helpful!!"
We responded:
"Deanne, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Torin Lucas’s Team here in our Tonawanda office. "
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Tisha Rodriguez

February 6, 2026

5  out of  5
rating by Tisha Rodriguez
"I always have a great experience with response time and assistance. Shelby is wonderful and makes any issues I may be going through worry free."
We responded:
"Thank you for the 5-star review, Tisha! Here on State Farm Agent Torin Lucas’s Team, we are proud to serve our community and appreciate your recognition. "
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Chris Pohto

January 30, 2026

5  out of  5
rating by Chris Pohto
"Emily did an outstanding job finding me the right type of car insurance. She gave me a bunch of options to consider and found the one that worked best. Was able to save a few hundred a year."
We responded:
"Chris, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Pete McElroy

January 30, 2026

5  out of  5
rating by Pete McElroy
"Emily was a pleasure to work with. She is very knowledgeable about the car insurance policy I was looking for and explained everything in detail. No pressure or gimmicks to upsell. I highly recommend her to anyone looking for new a new insurance carrier"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Torin Lucas’s Team. "
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Megan Dado

January 16, 2026

5  out of  5
rating by Megan Dado
"Emily was incredibly helpful in explaining in detail aspects about the policies and was very responsive! Would highly recommend!"
We responded:
"Thank you for your kind review of State Farm Agent Torin Lucas’s Team. We appreciate it! Thank you for the amazing review, Megan! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Heather Bell

January 14, 2026

5  out of  5
rating by Heather Bell
"Jake who? Emily from State Farm is the real star! I had the same insurer for almost 20 years but the rates had gone up so high that I knew it was time for a change. Emily took her time to walk me through all of my options for home and auto. She earned my trust through her warm personality and transparency with how the process of switching works. Best of all, she didn’t push or make me feel rushed which isn’t common with other sales pros I’ve encountered. I highly recommend Emily if you’re going to work with State Farm!"
We responded:
"Heather, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Michelle

January 2, 2026

5  out of  5
rating by Michelle
"Emily is a very sweet, knowledgeable and a great people person! Looking forward to working with your company . State Farm should be extremely happy to have her on their team!!!!"
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Amber Darling

December 30, 2025

5  out of  5
rating by Amber Darling
"Emily was very helpful in explaining all details of the policy and getting the proper quotes for me an my husband. Thank you so much Emily..I would recommend State farm to anyone."
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Noah Kindzia

December 11, 2025

5  out of  5
rating by Noah Kindzia
"Emily was super nice and helpful in getting me the insurance that’s best for me, would highly recommended asking for her."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Amanda Stanley

December 10, 2025

5  out of  5
rating by Amanda Stanley
"Emily helped me bundle my auto with my homeowners that I got last year. She followed up with me once my auto insurance expired elsewhere and was able to save me money by bundling! She made the process super easy and answered all my questions. Her follow up was greatly appreciated."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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sue newman

December 8, 2025

5  out of  5
rating by sue newman
"I can only say that Torin & Shelby are Professional, Knowledgeable,Kind and they go Above & Beyond for their Customers. I have been with State Farm for years…I’ve never been disappointed with their agency. I was in a very difficult situation a few months ago and Torin & Shelby did their very best to assist me. I can’t say enough good things and I love that we can have some laughs and giggles while doing Business!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tony

November 21, 2025

5  out of  5
rating by Tony
"Great people. Great service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Michelle Samson

November 15, 2025

5  out of  5
rating by Michelle Samson
"We worked with Emily and she is a total delight. Not only is she super knowledgeable, but she somehow made the typically taxing insurance process a good time. We also saved on our home and car rates, which is always a huge win. Highly recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."