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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lita Tsung

October 1, 2026

5  out of  5
rating by Lita Tsung
"I feel so comfortable to work with Jennifer in this office for my insurance transferring."
We responded:
"Hi Lita, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Tonawanda.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Torin Lucas "
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Derek Skura

October 1, 2026

5  out of  5
rating by Derek Skura
"Amazing people always take care of me. They always get back to me when they say they will. Always on top of everything. Great people they really do care about you."
We responded:
"Thank you so much for your wonderful feedback of us here at Torin Lucas’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Torin Lucas’s Insurance Team "
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Kempville Cottage

September 30, 2026

5  out of  5
rating by Kempville Cottage
"I wouldn’t recommend going anywhere else for any of your insurance needs! Emily and the entire team have been incredibly helpful with all my questions since I’ve signed up with them. They are super easy to get ahold of and they’re always incredibly knowledgeable and friendly whenever I need help. From homeowners insurance, car and even medical they have my back through for all! 10/10 recommend!"
We responded:
"Wow, thank you for the 5-star review, Kempville! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Janet Putterman

September 30, 2026

5  out of  5
rating by Janet Putterman
"Emily, my State Farm agent, is the best. She always goes above and beyond to make sure I understand everything that is offered. She keeps in touch and keeps me informed of any changes that would affect me. I couldn't ask for a better agent. Emily you are tops in my book."
We responded:
"Thank you for the review!"
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Eman Cresh

September 30, 2026

5  out of  5
rating by Eman Cresh
"Our agent Emily, was extremely helpful and knowledgeable. She made the process very easy and explained any questions I had."
We responded:
"Thank you so much for the 5 stars, Eman! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Mirror Finish

September 30, 2026

5  out of  5
rating by Mirror Finish
"Awesome customer service and a great team."
We responded:
"Hi Mirror, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Torin Lucas’s team.  Please reach out to us if any questions come up!  - Torin Lucas’s Insurance Team "
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Shellina Patel

September 25, 2026

5  out of  5
rating by Shellina Patel
"We recently added a fourth vehicle to our policy…..a Chevy Corvette…..and working with Shelby made the entire experience seamless. Adding a specialty vehicle can sometimes involve extra paperwork and back-and-forth, but Shelby handled everything with incredible efficiency, clear communication, and top-tier professionalism.

She made sure we got the coverage we needed right away without any hassle. If you are looking for outstanding customer service and a team that genuinely takes care of their clients, ask for Shelby at Torin Lucas State Farm!

Highly recommended!"
We responded:
"Hi Shellina, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Torin Lucas’s team.  Please reach out to us if any questions come up!  - Torin Lucas’s Insurance Team "
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Allyson Keleher

September 23, 2026

5  out of  5
rating by Allyson Keleher
"Emily was amazing! Explained everything in as much detail as possible! Highly recommend going to her!"
We responded:
"Thank you so much for the 5-star rating, Allyson! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Torin Lucas "
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Eddie Candelario

September 17, 2026

5  out of  5
rating by Eddie Candelario
"Helped me out tremendously customer service top notch im glad shes my agent sav3d me money as well"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Lisa Schmidt

September 17, 2026

5  out of  5
rating by Lisa Schmidt
"Very pleasant, efficient and extremely helpful."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Lamont Maclin

September 14, 2026

5  out of  5
rating by Lamont Maclin
"Torin, Shelby, and crew are always there ready and willing to help. Some of the most pleasant people you'd ever encounter!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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nathan payne

August 27, 2026

5  out of  5
rating by nathan payne
"Worked with Emily at State Farm to purchase home insurance on our new house. She walked us through the whole process, was very thorough and answered all our questions. Would highly recommend giving a call if looking for home/auto insurance!"
We responded:
"nathan, thank you for the fantastic review! We’re always here to support you with your insurance needs in Tonawanda. "
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Just Lucas

August 25, 2026

5  out of  5
rating by Just Lucas
"Amazing service, Emily is excellent at what she does and is amazing at forming worthwhile relationships while also putting in the work to help me not only get half off on my insurance, but thoroughly explain to me how the insurance works ON TOP of credit, etc. Having someone who cares about their job help you is an amazing feeling, thank you so much Emily!"
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Dawn Ingersoll

August 19, 2026

5  out of  5
rating by Dawn Ingersoll
"I can’t express enough on how helpful Emily was. I reached out back in March and then had family emergencies once things settled down I reached out and she was right on top of everything for us this was after a few months gone by. She is so personal you can tell how passionate she is about her job. I would highly recommend calling her I was able to save over 2300 switching over."
We responded:
"Dawn, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Torin Lucas and Team "
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Kassidy Donelson

August 17, 2026

5  out of  5
rating by Kassidy Donelson
"Amazing"
We responded:
"Thank you so much for your kind review, Kassidy!  If you need insurance assistance, we are just an email or call away! - Torin Lucas, your State Farm Agent   "
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J F

August 7, 2026

5  out of  5
rating by J F
"We have been long time customers of Torin Lucas and are always amazed at the level of service we get from his Team Leader Emily Troidl. Emily makes every transaction easy to understand and is always willing to go that extra mile for us. A++++++ service."
We responded:
"J, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Amy Borynski

July 31, 2026

5  out of  5
rating by Amy Borynski
"Working with Emily T. has made it a wonderful experience with getting new insurance set up. Great questions, Attention to detail, and responsiveness."
We responded:
"Thank you so much for the 5 stars, Amy! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Gerald French

July 30, 2026

5  out of  5
rating by Gerald French
"Emily made the process simple, fast,and easy and I saved a bunch of money by leaving GEICO!"
We responded:
"Gerald, thank you for the amazing review! Our Tonawanda insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Torin Lucas, your State Farm Agent "
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Nyin Zar

July 29, 2026

5  out of  5
rating by Nyin Zar
"Emily was very professional and gives me outstanding service. She made sure I understood my policy and helped me find the best coverage for my needs. Thank you for making the experience so easy and pleasant."
We responded:
"Thank you so much for your kind review, Nyin!  If you need insurance assistance, we are just an email or call away! - Torin Lucas, your State Farm Agent   "
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Finley Stuhr

July 28, 2026

5  out of  5
rating by Finley Stuhr
"Emily made setting up my policy one of the fastest and most complete insurance plans I’ve had. She was a great help to completing my summer plans!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Tonawanda insurance team. "
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Daniel Kar

July 28, 2026

5  out of  5
rating by Daniel Kar
"Emily at State Farm was absolutely amazing to work with. She made the entire home insurance process simple and stress-free. She took the time to explain all of my coverage options, answered every question I had, and helped me find the right policy for my home at a great price. Her professionalism, knowledge, and friendly attitude made the experience a pleasure. I truly appreciate all of her help and highly recommend Emily to anyone looking for home insurance. Thank you for the outstanding service!"
We responded:
"Thanks so much for the fantastic rating, Daniel! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Gaurav Thorat

July 24, 2026

5  out of  5
rating by Gaurav Thorat
"This place is great! The staff is incredibly helpful. I talked with Emily, and she made everything run like clockwork. She cleared up all my questions and made the process feel effortless. Highly recommended!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Torin Lucas’s team. "
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Megan Cleveley

July 24, 2026

5  out of  5
rating by Megan Cleveley
"Shelby has been absolutely amazing to work with. She is incredibly knowledgeable, professional, and always takes the time to answer my questions thoroughly. Every interaction with her has been pleasant because she’s so down-to-earth, patient, and genuinely cares about helping her customers.

She has been with State Farm for years, and her experience really shows. She consistently goes above and beyond to make sure I understand my coverage and always works to find the best solutions for my needs. I never feel rushed, and I know I can count on her to provide honest, reliable guidance.

Shelby and her team have provided outstanding customer service, but Shelby is truly the main reason I’ve remained a State Farm customer. In a time when great customer service can be hard to find, she sets the standard. She is a tremendous asset to State Farm, and I can’t recommend her highly enough. Thank you, Shelby, for everything you do!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Tonawanda. "
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Krystal338

July 21, 2026

5  out of  5
rating by Krystal338
"Emily is amazing to work with! She is knowledgeable and answered all our questions patiently and helped us get a good deal on our auto insurance. 10/10 would recommend."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Heather Rizzo

July 21, 2026

5  out of  5
rating by Heather Rizzo
"Emily was simply amazing! She took her time and explained everything so thoroughly to me to make sure I understood my policies. She was kind and patient and very knowledgable. Highly recommend this team!!!"
We responded:
"Thanks so much for the fantastic rating, Heather! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "