State Farm® Insurance Agent Torin Lucas

"Working with Emily T. has made it a wonderful experience with getting new insurance set up. Great questions, Attention to detail, and responsiveness."

"Emily made the process simple, fast,and easy and I saved a bunch of money by leaving GEICO!"

"Emily was very professional and gives me outstanding service. She made sure I understood my policy and helped me find the best coverage for my needs. Thank you for making the experience so easy and pleasant."

"Emily made setting up my policy one of the fastest and most complete insurance plans I’ve had. She was a great help to completing my summer plans!"

"Emily at State Farm was absolutely amazing to work with. She made the entire home insurance process simple and stress-free. She took the time to explain all of my coverage options, answered every question I had, and helped me find the right policy for my home at a great price. Her professionalism, knowledge, and friendly attitude made the experience a pleasure. I truly appreciate all of her help and highly recommend Emily to anyone looking for home insurance. Thank you for the outstanding service!"

"This place is great! The staff is incredibly helpful. I talked with Emily, and she made everything run like clockwork. She cleared up all my questions and made the process feel effortless. Highly recommended!"

"Shelby has been absolutely amazing to work with. She is incredibly knowledgeable, professional, and always takes the time to answer my questions thoroughly. Every interaction with her has been pleasant because she’s so down-to-earth, patient, and genuinely cares about helping her customers.

She has been with State Farm for years, and her experience really shows. She consistently goes above and beyond to make sure I understand my coverage and always works to find the best solutions for my needs. I never feel rushed, and I know I can count on her to provide honest, reliable guidance.

Shelby and her team have provided outstanding customer service, but Shelby is truly the main reason I’ve remained a State Farm customer. In a time when great customer service can be hard to find, she sets the standard. She is a tremendous asset to State Farm, and I can’t recommend her highly enough. Thank you, Shelby, for everything you do!"

"Emily is amazing to work with! She is knowledgeable and answered all our questions patiently and helped us get a good deal on our auto insurance. 10/10 would recommend."

"Emily was simply amazing! She took her time and explained everything so thoroughly to me to make sure I understood my policies. She was kind and patient and very knowledgable. Highly recommend this team!!!"

"Fantastic service, very responsive and always informative and helpful. They make it easy!"

"Our journey started and ended with a magnificent agent, Emily! She dove right in immediately providing a quote for insurance on my first home and provided a separate quote bundling our auto as well. She was thorough and efficient from start to finish. She was also always willing to answer any and all questions we had along the way. When other quotes from different companies came in (some over a week later) the better option was clear. This agency was able to bundle home & auto and still keep me under what I was paying just for auto with better coverage. Before the final decisions were made we reached out to Emily again for some clarifications. In comes Torin! While Emily was occupied with another client he immediately offered to assist with answering our questions. He took the time to clarify some things and to help narrow down the final steps. He was patient and speedy when it came to finalizing the home portion to help complete the closing process. He then made sure to schedule time for Emily to finalize the auto. That meeting was today! Emily answered every question, eased every concern and made sure to keep things simple. She even re-explain some things to ensure I felt 100% confident in the specifics. We had great side-bar conversations as well! This helps form a connection with your clients so this process doesn’t feel so formal and that I am grateful for! Within minutes of making the final decisions, I had everything sent over via e-mail. This was such a quick seamless process. I can’t thank Emily (and Torin) enough for the guidance through something very new to me!!! I couldn’t stress enough, I would recommend them at any opportunity I can."

"Emily was great! Super nice, listened and explained all options for car insurance. She compared pricing for two vehicles and helped me find what was best for me! Thank you Emily."

"Excellent follow through and kept it simple"

"Emily was very friendly and knowledgeable. Made sure we had the right coverage and all discounts were found. Definitely recommend"

"Emily was super helpful and made my process so easy !"

"I contacted State Farm to add a second car and a second driver to my policy. The agent who handled my request was Shelby from the Torin Lucas agency in Tonawanda, NY. She was outstanding in every way. She is a personable and knowledgeable agent with excellent customer service skills. Even my car dealer told me that she was one of the finer, if not the finest, agents he has dealt with in decades of selling cars. I recommend the Lucas State Farm Agency highly, and the agency should know what an asset Shelby is to their office."

"I was in search of a new auto insurance company primarily for a better rate and better customer service. I stumbled across a state farm website and did a quick quote. I had a couple options as to where I would like to set up an appointment with an agency. I am so extremely happy to have chosen the agency of Torin Lucas.
From the very beginning, I spoke with Shelby to set up an appointment with Emily. Shelby was a delight to speak to on the phone. Her voice was warm, inviting, and kind. Shelby possesses incredible customer service and it was a pleasure setting up my appointment.
If there is one individual that I could give more than 5 stars it would be Emily Troidl.
I have never experienced the level of incredible customer service than with Emily.
Emily's knowledge, expertise, and communication skills are superb. She walked me thru every detail and explained in a manner that I could easily understand. There was never a moment in which she tried to pressure me in any way. Emily guided me thru the entire process, compared my current policy and found so many ways to save me money.
I was so impressed with Emily that I also decided to get my homeowner’s insurance thru Statefarm.
It is easy to say that I am 100% satisfied with Torin and his team. Excellent service, amazing results and wonderful people.
⭐️⭐️⭐️⭐️⭐️"

"I was extremely happy working with Emily. She did a great job explaining all my options. She definitely knew what she was talking about."

"Absolutely, fantastic.Every time most helpful always with a smile with a great attitude."

"Emily was super helpful! I asked a ton of questions. She answered every one of them, give me several different quotes, since I kept changing things and all the smile in her voice. We were with State Farm forever and changed a couple of years ago cause the rates were crazy for everyone. Even though their pricing on cars were a little higher than who we were with, the house insurance more than made up for it so we switched back to State Farm."

"Emily is amazing! She was so personable and answered all of my questions. Shes very thorough and does great at her job. 100% recommend her!"

"Torin Lucas and all his help have always been pleasant to deal with and takes the time to find ways to save you money. We have a little convertible that we only drive during the summer so I have to call the office to either put the car on the road or take it off. I usually speak with Shelby. It’s always such a delight to touch base with her!"

"They are so wonderful to work with. They call you back, they go the extra mile, what more could you want?? 9 times out of ten Shelby answers the phone when you call. It’s so nice to work with a local person."

"Always a pleasure to work with"

"Shoutout to Emily for helping me with getting new insurance after my move. Went above and beyond when the other insurance companies wouldn’t. Thank you!!!"